Fix We couldn’t find a camera compatible with Windows Hello Face on Windows 11/10
Fix 1: Restart the Windows Biometric Service
1. Open Run by pressing Win + R keys. Then type services.msc and press Enter key.
2. Then right-click on Windows Biometric Service and click on Restart.
3. Now press the Windows + E keys to open Windows Explorer.
4. Next, Type C:\Windows\System32\WinBioDatabase in File Explorer’s address bar and press Enter.
5. In the WinBioDatabase folder, delete all files.
6. Next open Sign-in options.
7. Next, click on Facial recognition (Windows Hello) to expand it, and then click on Setup.
8. Now follow the onscreen instructions or steps in this guide, and then restart your computer.
Fix 2: Install the files inside the FaceDriver
1. Open Windows Explorer by pressing Win + E keys.
2. Then type below given path in the address bar and press Enter.
C:\Windows\System32\WinBioPlugIns\FaceDriver
3. Then right-click on the HelloFace setup file and choose Install.
4. Now restart your computer.
Fix 3: Update the Camera driver
1. Open Device Manager.
2. Then double-click on Cameras.
3. Next, right-click on HD User Facing > choose Update driver.
4. Now click Search automatically for drivers. This will check the latest camera driver online and will start updating.
Fix 4: Perform System File Checker Scan for corrupted files.
1. Open the Command Prompt as administrator.
2. Then type sfc /scannow and press Enter. This will check and repair the corrupted files.
3. Then execute the below command:
DISM /Online /Cleanup-Image /RestoreHealth
4. Close the Command Prompt.
Fix 5: Check if the Facial Recognition (Windows Hello) is installed
1. Open Optional features by searching them in the Search box.
2. Then search Facial Recognition (Windows Hello) by typing Hello in the search bar.
3. But if you can’t find it then follow these steps:
4. Click on the View features button.
5. Then type Hello in the search bar and check on Facial Recognition (Windows Hello) checkbox.
6. Then click Next > Install.
7. Restart your system.
